We want you to be completely satisfied by your new XACTLY product. If you are not satisfied for any reason you may return or exchange your product at no charge within 30 days of purchase.
How to submit a return:
Unused, unworn, and unaltered item(s) may be returned, no problem. Follow the steps below. Items marked as FINAL SALE are not eligible for return.
With your order number and billing or shipping zip code handy, visit https://xactlylife.com/a/returns
Follow the instructions to print your free UPS return label. Unfortunately, we can only provide a free return shipping label to those within the contiguous United States. If you’re located in Hawaii, Alaska, Puerto Rico or outside the U.S., you must return items at your own cost
Package the item(s), including the return form, and bring the package to any authorized UPS location. Once received, please allow us 7-10 working days to process your refund, minus any original shipping charges. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.